At Helion Getaways, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy based on the conditions outlined below.
1. Eligibility for Returns
- Items can be returned within 7 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags and accessories included.
- We do not accept returns for personalized or clearance items unless they arrive damaged or defective.
2. Return Process
- Initiate a Return: To request a return, email us at [[email protected]] with your order details and the reason for the return.
- Approval & Instructions: Once approved, we will provide instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days after the return is received.
- Refunds will be issued via cash.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.
5. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products due to misuse.
- Items without original packaging or missing accessories.
- Personalized or final sale items.
6. Cancellations
Once an order is placed, it cannot be canceled after it has been processed for shipping. Please double-check your order before confirming your purchase.
7. Contact Us
For return requests, refunds, or any concerns, reach out to us at [email protected].