At Helion Getaways, we are committed to delivering high-quality camping gear, fishing gear, luggage, and travel tech accessories to customers worldwide. Below are the details of our shipping process.
1. Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with shipping details.
2. Shipping Methods
We partner with trusted shipping carriers to ensure secure and efficient delivery. Shipping options vary depending on your location and will be displayed at checkout.
3. International Shipping
- We offer worldwide shipping to most countries.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check your country’s regulations before placing an order.
4. Tracking Your Order
Once your order has been shipped, we will provide a tracking number via email. You can use this to monitor your shipment’s progress.
5. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Some items may have shipping restrictions due to size, weight, or local regulations.
6. Lost or Stolen Packages
Helion Getaways is not responsible for lost or stolen packages once they have been marked as delivered. If your package is missing, please contact the shipping carrier to file a claim. If you need assistance, feel free to reach out to us.
7. Contact Us
For any shipping-related inquiries, please contact us at [email protected].